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Solution Your profile could not be opened correctly in Chrome November 3, 2011

When you try to open your chrome web explorer, if you get “Your profile could not be opened correctly” error, try to following solution:
There are several solutions on the web for this, but this is the easiest way:

-Close Chrome
-Go to “C:\Users\[user]\AppData\Local\Google\Chrome\User Data”
-Delete “Web Data” and “Web Data-journal” files. (If you cannot delete it, restart computer)
-Open Chrome


45 Responses to “Solution Your profile could not be opened correctly in Chrome”

  1. medbh22 Says:

    Thank you! It worked 🙂

  2. Glenn Says:

    Didn’t work for me- but i renamed the entire “default” file (from C:\Users\\AppData\Local\Google\Chrome\User Data\Default\) “default_a” (after closing all instances of chrome) and voila- it worked…

  3. David Says:

    Do you know where this folder is located on a Macintosh? I tried looking into the Chrome application data but I could not find a folder called user data. Thanks!!

  4. [Diwms] Says:

    Where locadet it in Linux ?

  5. RB Says:

    On my (Windows 7) environment, the path was C:\Users\[user]\AppData\Local\Google\Chrome\User Data\Default and not C:\Users\[user]\AppData\Local\Google\Chrome\User Data

  6. Redsmurf Says:

    For me I needed to start Task Manager (ctrl-alt-del) and then shut down the instances of chrome.exe already running. This cured it.

  7. Yogesh Bhat Says:

    Method 1 : Check if there is any zombie processes
    This is probably the most common scenario. If you get an error “Your profile could not be opened” , close all Chrome windows. Now check using ps if there is any chrome process still alive. A simple ps –aux | grep –i chrome or ps –aux | grep –i chromium should do. If there is any processes still alive kill them (use kill, pkill or killall). Make sure all chrome processes are dead and start Chrome again. If the error does not come again, great ! Else follow the other steps.

    If you are in Windows, then use the task explorer to kill all chrome processes.

    Method 2 : Removing Web Data file
    Try this method first as this was the issue in my system. Google Chrome has a file called “Web Data” which stores lot of info in it – including your passwords (wink wink). In my case this file was corrupted. I deleted this file and all worked well.

    If you are in Linux , you can find the “Web Data” file at ~/.config/google-chrome/Default (if you are using Chrome) or at ~/.config/chromium/Default (if you are using Chromium). If you are in Windows (atleast in Windows 7), the file is at C:\Users\\AppData\Local\Google\Chrome\User Data\Default\ . Delete the file and restart Chrome. Hopefully everything should work well. Of course, you will lose all your stored passwords and the search engines.

    Method 3 : Check if any of the SQLite databases is locked
    Chrome uses SQLite to store lot of information. Some times, the database might be locked and Chrome might not be able to access it. In this case, follow Kyron’s script in this Chrome forum.

    Basically what he does is this : he dumps the SQLite database data into an SQL file, deletes the database , recreates it using the SQL file. This script should work if you are in Linux. (I think it should work for Mac too). His script is written for Chromium. If you are using Google Chrome, change the folder ~/.config/chromium/Default/ to ~/.config/google-chrome/Default/ .

    Method 4 : Creating a new profile with most of the data from old profile
    This method is very similar to the previous methods where instead of removing “Web Data”, it tries to create a new profile with most of the useful data from old profile copied in to it. The steps are :

    a) Rename the Default folder at ~/.config/google-chrome/Default or ~/.config/chromium/Default to say backup. For Windows, the folder is at C:\Users\\AppData\Local\Google\Chrome\User Data\Default\
    b) create a new folder with name “Default”
    c) copy the files/folders given below from original Default folder (currently named as backup) to the new Default folder one by one . After each step, try opening Chrome to see if the error comes. If an error comes, then the latest object you copied caused the issue.

    Preferences file
    Bookmarks file
    Extensions folder (contains all your extension’s source code)
    Local Storage folder : copy only files beginning with “chrome-extension_” (other files are most likely not needed )
    History* (all your history )

    Again note that you will get a profile that is very close to the previous profile but it will not have the old stored passwords or the custom search engines you had.

  8. Neo Says:

    Thanks, it helped me!!

  9. Mani Medhora Says:

    Thank you ! It worked, I had to search for the ‘Web Data and Web Data – Journal’ files in hidden files.

  10. Ilija Says:

    Mine were in the same path but when you get in User Data they are in Default

  11. omarserenity Says:

    On Windows, if you can’t delete the two files, before resorting to rebooting the computer, you can do Ctrl-Alt-Delete and choose Launch Task Manager and then find any instances of chrome.exe in your Processes tab and highlight them and choose End Process and Yes when it asks if you really want to end the process.

    • Abhinaba Says:

      I got same problem & get rid of it by deleting web data, but at 1st i am unable to delete the two
      files, before resorting to rebooting the
      computer, i then try Ctrl-Alt-Delete option and
      choose Launch Task Manager and then try to find
      any instances of chrome.exe in my
      Processes tab and find nothing, then i choose search.exe of a unknown publinsher and click End Process to end the process.
      BINGO, it is done and i successfully deleted the web data and the problem gone.

  12. Nice, it worked!
    Thanks 😀

  13. tud Says:

    this is not a very good solution, it must be more specific than this, I almost deleted all my bookmarks (and I have many links saved).

  14. James Says:

    i found the 2 files in the following directory
    C:\Users\\AppData\Local\Google\Chrome\User Data\Default\
    your tip said to look in
    C:\Users\\AppData\Local\Google\Chrome\User Data\
    i had to reboot to delete one of them
    it worked great and the only side effects were i had to sign in again to change settings and the pictures were missing on my tab page until after i refreshed the links. No links or other problems were found. Thanks for a great tip. God bless you

  15. an old fool Says:

    Thanks. The files were in another directory, but it worked after deleting them.

  16. dave Says:

    Thanks… worked for me too…

  17. I Horsley Says:

    Worked just fine

  18. waveppib Says:

    This tip really helped me a lot. Chrome does not crash often so this was scary…

  19. colafox Says:

    cannot find users

  20. It worked! Thanks a lot! 🙂

  21. Pani Peonia Says:


  22. Barry B Says:

    On my Dell Windows XP, I did a search and found the files located at “C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\User Data\Default” I deleted the “Web Data” and “Web Data-journal” files. It worked.

  23. Tim Says:

    worked for me also . thank you :)))))) was so annoying , I was preparing to re-install windows :))) Thanks again !

  24. Happy Garcha Says:

    thxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx a tones …

    If Win7 users couldn’t find App Data folder under User directory then check your files show/hide option and set it to show hidden files under Tools–>Folder Options–>View tab and set show hidden files and folders under Hidden Files and Folder Caption….

  25. Ishan Says:

    that file my lap top is not allow to delete or rename.. So i shld do ? thx

  26. chong Says:

    i dont get it. i go to Acer ( c:) , users,,,,, then i see
    Acer, Guest , public
    i go to Acer i dont see appdata,,,,
    dont see user

  27. sfrasher Says:

    For me, it worked great as long as I don’t reboot the computer! Simply closing the browser and reopening it appears to work, but as soon as I reboot, it comes back. I have done this 3 times.

  28. flipover Says:

    just got information on this problem and it seems its been going on a while for the updated issue 20.0.1132.47 for google i have been told to uninstall the latest up dated google plat form and install an older version of google the link is( http://www.old apps.com/google_chrome php ) until google have sorted this problem out with a new update. just follow this link :http://www.oldapps.com/google_chrome.php

  29. Manuel Says:


  30. jonny Says:

    fantastic, i have tried everything but this works, thankyou

  31. santosh Says:

    For me it was complicated as i had moved my data files. So i searched them by “search the web” and finally got it. deleted web data & other files. now perfect.

  32. Rodgerodge Says:

    worked perfectly – well done and thanks

  33. Issac Says:

    yeah works… all is works.. but everytime i restart my computer and click on google chrome icon browser.. the same problem came up… So need to do these steps everytime i turn on my PC???

  34. Андрей Ветров Says:

    Ничто мне не помогало, кроме удаления файла Web Data из папки:
    C:\Documents and Settings\…\Local Settings\Application Data\Google\Chrome\User Data\Default
    Весьма не рекомендую!

  35. helpinblog Says:

    Simply uninstall the chrome and install it again. It is because malware from other programs that you are installing. like… anady.com toolbar.

  36. Mohd Tanzeem Says:

    thanxxx so much>>>>>>>>>>>

  37. Joe Schmoa Says:

    After an extensive Google search and reading through many solutions, none worked for me until one user said to delete the AVG Toolbar program (Control Panel, then Programs). That finally solved the problem for me.

  38. […] Solution your profile could not be opened correctly in […]

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